Unfortunately, our courier does not ship to PO Boxes so please be sure to include your full home address or your order will be returned to us and a shipping charge will be applied.
Lake of Bays Brewing Co. does direct delivery for every order through a third party service. Please make sure someone of 19+ is available to provide ID to accept the delivery. Canpar or ICS will attempt two deliveries to your home address; if there is no response then it will be left at your closest depot location for 5 days, to be picked up.
If you are reaching out to us in regards to a delayed or lost package, we encourage you to reach out to the courier service directly for more information. Unfortunately, once your package has left our facility we are provided with the same delivery information as you, and in most cases you (the customer) will be able to get answers just as quickly, if not faster, than our team. If you would like us to reach out to the courier on your behalf we would be happy to do so, but please note once we reach out a formal investigation will be launched, and investigation times will vary depending on the situation and your delivery address.
To contact the courier directly please use these phone numbers:
ICS - 1-888-427-8729
Canpar - 1-800-387-9335
If a resolution cannot be made within 14 business days from your original shipping date, we will re-ship and/or consider issuing a refund for the product at that time.
We are committed to providing the best customer service possible and are happy to help in any way that we can. If we can be of assistance please don't hesitate to contact us via email at firstname.lastname@example.org.